The University of Mississippi - School of Medicine
Company Employees
Greg Jensen
Chief Operating Officer@Behavioral Healthcare
Verified
A dedicated, proactive Healthcare Operations Director, with over 20 years of both a resonant and servant leadership style in Risk Management, Quality Improvement. I motivate, inspire, and drive performance within the team or organization and this in turn drives organizational change and builds a culture of safety in the healthcare sector.
Demonstrated capabilities in creating real business value; mitigating risk, improving organizational efficiency, quality of care decision making, regulatory compliance, hospital licensing, patient safety and advocacy.
Recognized for expertise in maintaining survey readiness and standards compliance for regulatory and accrediting agencies inclusive of TJC, CMS, AAAHC and CARF. Serves as a liaison and point of contact for Attorneys, Regulatory Compliance and Liability Insurance.
Track record in completion of Root Cause Analysis (RCA) Failure Mode, Effect Analysis (FMEA) to reduce organization risk.
Oversight and promotion of Patient Advocacy, Patient Safety and Ethics compliance programs to ensure quality patient experiences and outcomes within a complex health care environment.
Notable Results
20% year over year decline in total incident reports, with corresponding reduction in severity/classification
50% total reduction in patient falls within the geriatric and total population served
30% improvement in staff PHI/HIPAA compliance; improving employee knowledge and participation efforts
40% incident rate decline in Needle Stick incidents through education and competency programs.
20% improvment in FPPE/OPPE and HEDIS Reviews; Charting/Documentation Compliance of Employed and Provider Groups
60% improvement in overall Patient Experience through Patient Advocacy. Yielding a 25% reduction in patient grievances.More...