Sara Blanchfield is a seasoned professional in customer service management, currently serving as the Director of Customer Care at The Shield Companies. She has built her career around transforming the global perception of Customer Service from its currently dreary standards into something remarkable. In her role at The Shield Companies, she leads 6 teams devoted to the Core Values which allow them to deliver exceptional results in their specialities, spanning from customer retention, marketing / Inside Sales, Accounts Receivable, Complaint Resolution, Reputation Management and Customer Support. Having started herself as a CSR when she was 19, Sara has been blessed with 7 promotions in 8 years, which she attributes to the fact that her devotion to customer service and servant leadership as a way of life spans outside of the office and into every area of her existence. Sara has proven expertise in strategic planning, team leadership, aggressive scaling, offshore management, CRM and call center system implementations, API integrations and process improvement. Her authentic devotion to her craft and non-traditional, culture and core values centered leadership approach have enabled her to build remarkable relationships with internal stakeholders, team members and vendors alike. Sara is hungry to use her expertise and passion to help other businesses transform customer support from an expense into an investment by making every touch point remarkable, maximizing customer lifetime value and ensuring that efficiency is maximized at all times without taking any shortcuts.More...