I’m an executive-level sales and customer experience consultant with 20+ years of proven success in B2B and B2C sales strategy, customer care operations, and client services optimization. I partner with organizations to drive measurable results across the customer lifecycle—boosting retention, improving CX, and unlocking growth through actionable insights.
My career spans leadership roles at Fortune 50 companies in the U.S. and international organizations abroad, giving me a unique perspective on scaling teams, aligning CX strategy with revenue goals, and building sustainable sales operations. I’ve led complex initiatives such as merging multi-company teams into unified CX models, launching global telesales programs, and developing tailored NPS frameworks that deliver actionable customer insights.
My consulting focus areas include:
• Sales Strategy & Enablement – Pipeline management, playbooks, team development
• Customer Experience Design – Journey mapping, CX strategy, feedback loops (NPS, CSAT)
• Customer Care Optimization – Process design, retention strategy, contact center transformation
• Fractional Leadership – Interim sales or CX leader roles for SMBs and enterprise clients
• B2B Growth Consulting – Account management strategy, broker relationship support
Let’s connect if you’re seeking a hands-on partner who can align your CX and sales teams with your growth strategy, optimize customer touchpoints, and drive real business outcomes.More...