Administrative assistant, customer support officer, complaints manager
Verified
Ulisses Jose Oliveira is a seasoned professional with extensive experience in administrative and customer support roles. He has a proven track record of effectively managing customer complaints, leading to improved customer satisfaction and retention. His strong organizational skills and attention to detail make him a valuable asset in administrative tasks. Mr. Oliveira's expertise extends to task automation, customer relationship management, and the analysis of KPI performance indicators. His problem-solving skills and customer-centric approach are complemented by his ability to streamline processes and improve efficiency. Additionally, his excellent interpersonal skills and capacity to handle challenging situations with tact and diplomacy further enhance his performance and adaptability in dynamic environments.More...