Experience designer/ UX researcher@UPMC Health Plan
Verified
I'm an Experience Design Researcher with over a decade of expertise in transforming insights into human-centered design solutions. My journey has taken me from psychology & public health to the tech industry, allowing me to integrate human behavioral research with design, crafting end-to-end experiences across digital and physical touchpoints.
My work is driven by a deep understanding of human social behavior, motivations, needs, and pain points. I apply a wide range of research methodologies— like interviews, ethnography, focus groups, usability, and concept testing—to uncover insights that shape meaningful interactions and promote changes.
As a storyteller, I use evidence-based insights to engage stakeholders and bring human journeys to life in the form of experience maps, service blueprints, digital prototypes, video compilations and story-driven presentations.More...