Customer Support Quality Assurance Specialist@Belize Bank Limited
Verified
I am currently serving as a Customer Support Quality Assurance Specialist at Belize Bank Limited, however, I held the position Quality Assurance Analyst at the Office Gurus. With my strong attention to detail and customer-centric approach, I play a significant role in maintaining and enhancing the quality of customer support that the bank provides. My responsibilities encompass reviewing and assessing customer interactions, identifying areas for improvement, and delivering key insights to the customer support team. Prior to my current role, I have amassed extensive experience in customer service and banking operations, giving me a comprehensive understanding of the industry. My professional journey demonstrates my commitment to delivering excellence in customer service and my ability to drive continuous improvement in operational processes.More...