Senior IT Leader with over 10 years of experience driving digital transformation, customer experience platforms, cloud solutions, and enterprise technology initiatives across Brazil, Mexico, the U.S., Costa Rica, India and the U.K. Strong background in IT governance, portfolio and product management, enterprise integrations, and omnichannel platforms, working with technologies such as Azure, Microsoft 365, SAP, ServiceNow, Zendesk and Sprinklr.
Recognized for excellence in budget ownership (CAPEX/OPEX), vendor and contract management, stakeholder leadership, crisis resolution, and the delivery of measurable business value. Strong background in reducing costs, improving delivery quality, enhancing processes, and accelerating outcomes. Fluent in Portuguese, English, and Spanish.More...