IT Service Governance & Operating Model Transformation | Complex Enterprise Environments
Senior IT professional with experience in service governance and operating model transformation within complex, high-exposure enterprise environments, including large international and luxury organizations where service reliability directly impacts business continuity and brand reputation.
I work on structuring and stabilizing governance frameworks, service models, and performance controls across multi-vendor, multi-stakeholder contexts. My focus is on ITIL-based governance, SLA and KPI design, AMS and outsourcing oversight, and execution alignment between IT, operations, and executive stakeholders.
I am interested in international roles where complexity, scale, and operational risk require senior governance capability and disciplined execution.More...