As a professional with a foundation in journalism and a specialization in digital marketing, web development, and cloud computing, I bring a unique blend of creativity, technical expertise, and strategic thinking to every project. My career spans roles that emphasize storytelling, technology, and analytical precision.More...
Sonia Goswami
Senior Digital Marketing Specialist@Nvizion solutions
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Results-driven Digital Marketing Specialist and Growth Leader with 11+ years of experience architecting and executing high-impact digital strategies across B2B SaaS and B2C ecosystems. Highly accomplished Senior SEO and Web Writer, Klaviyo Expert, Digital Marketing Lead, Meta and Google Ads specialist, LinkedIn expert, and Content strategist with over 11 years of expertise in developing high-performing content strategies, driving organic growth, and leading digital marketing campaigns that deliver measurable MQLs in B2B SaaS and B2C companies. Adept at SEO-driven content creation, technical optimization, keyword strategy, and performance analytics, I have successfully led multi-channel marketing initiatives that boosted brand visibility, engagement, and conversion rates. I have led teams and executed campaigns that have delivered up to 300% traffic growth and 150% improvement in lead conversions. I have written 1000s of content copies, helping content get ranked at first position on SERPs, worked as a email copywriter plus web content writer and managerMore...
Bruno Souza
HR Professional
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Bruno Souza is a dedicated HR Professional with over 5 years of experience in talent acquisition and employee development. He is passionate about fostering inclusive workplace cultures and has successfully implemented systems initiatives at multiple organizations. Bruno holds a Master’s degree in Human Resource Management from FMU and a post degree in Data Analysis and People Analytics. In his free time, he enjoys playing guitar and exploring new languages.More...
Jorge Luis Lemus Arias
Customer Support Specialist@TransferWise
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I have been a dedicated trilingual (English, French and Spanish) Customer Support Specialist at Telus International and currently at TaskUs for the Wise (Money exchange and transfers plataform) campaing, where I leverages my exceptional communication skills and problem-solving abilities to enhance customer satisfaction and streamline service delivery. With over two years of experience in the fintech customer support industry, I have a proven track record of resolving complex inquiries efficiently, contributing to an increased collection effectiveness an excelling all the possible metrics while working for Telus International payment services campaing for over 18 months, giving me the opportunity to take over as a trainer and also as a Team Leader (supervisor) roles working remotely for the Canadian company. In addition I am having a convenient adaptation in my current job working for TaskUs, performing as one of the best in my team and over all in the Wise campaign, learning the complexity of the currency converting and transferring plataform to provide customers a more simple education and assistance of the product. My passion for technology and innovation drives me to continuously support processes, ensuring a seamless experience for users worldwide. Outside of work, I am a rugby coach and language enthusiast, who desire to enrich my understanding of diverse customer needs and cultural nuances.More...
Vamsi Chaitanya Challapareddy
Solution Architect@TELUS Digital
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Innovative and strategic Al leader with 10+ years of experience architecting and deploying intelligent automation and conversational Al solutions across telecom and enterprise sectors. Currently leading Generative Al initiatives at TELUS, leveraging Dialogflow CX, Agentic AI frameworks, and Google
Cloud Platform (GCP) to build scalable
context-aware virtual assistants.
· Specialized in designing end-to-end GenAI solutions using LLMs (GPT, PaLM, Gemini)prompt engineering, and retrieval-augmented generation (RAG).
· Proven expertise in Conversational Al using
Dialogflow CX/ES, LUIS, QnA Maker, and custom NLU pipelines.
• Adept at building multi-agent systems and Agentic AI workflows for autonomous task completion and intelligent orchestration.
• Strong command over cloud platforms (GCP AWS) with a focus on serverless architecture secure API integrations, and scalable
deployments.
• Deep understanding of containerization (Docker
Kubernetes) and MLOps practices for model deployment and lifecycle management.
· Full-stack engineering skills in .NET (C#
VB.NET), Python, Java, and SQL, with additional experience in BusinessObjects and automation tools.
• Known for bridging the gap between business
vision and Al capabilities, driving
enterprise-grade Al transformations.
·Holds a B.Tech in Computer Science with a track
record of leading high-impact GenAl projects from concept to production.More...
Daniel Camacho
CCaaS - Consultant@TELUS Digital
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I am Systems Engineer, seasoned CCaaS Consultant at TELUS Digital, where I leverage over a decade of experience in cloud communication solutions to drive customer engagement and operational efficiency. Known for his strategic vision and innovative approach, I have successfully led numerous digital transformation projects, resulting in a 30% increase in client satisfaction and a significant reduction in service delivery times. The expertise in integrating cutting-edge technologies with user-centric design principles has provided a sought-after advisor in the industry. Outside of work, I enjoy doing family activities, some piano and sport, but mostly riding street motorcycle.More...
Konstantin Koynov
Senior HR Manager@Player Support
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A seasoned Senior TA Manager with experience in the BPO and ITO industry. Currently looking for new challenges, not necessarily in the same industry or function.More...
YUMING LIN
Evaluator,Content Creator / Copywriter,Customer Support & Documentation Specialist,Research Assistant,Body Language Trainer
Verified
Skills Summary ：
Digital Context Evaluation – Classified context data and enhanced assessment criteria for online safety and content quality (Telus Digital, 2023–2025).
Content Creation & Copywriting – Created compelling content and marketing copy for e-commerce and wellness courses, building a personal brand (Entrepreneur, 2020–2024).
Customer Service & Client Communication – Provided bilingual support and technical documentation for U.S. clients, increasing issue resolution efficiency by 40% (Hoppy Industrial, 2018).
Research & Analysis – Supported plasma research commercialization efforts and investor engagement (Academia Sinica, 2016–2017).
Body Language Coaching – Delivered 1-on-1 consulting to improve clients’ social communication skills; boosted studio revenue by 50% (Social Science Studio, 2012–2016).
STEM Tutoring (Math & Physics) – Tutored over 30 students in high school-level math and science, fostering academic success (NTU Tutor Center, 2003–2010).More...
AI Data Annotation, conversational designer@Telus Digital
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Operations and AI systems professional with 15+ years of experience across technology-driven
service environments, real estate investment, tourism operations, and customer-focused platforms.
Specialized in conversational AI evaluation, prompt optimization, and AI-supported workflow design
within no-code environments. Proven track record in improving operational efficiency, managing
complex service processes, and building scalable business operations across digital platforms, real
estate markets, and tourism ecosystems.More...
Todd Glidewell
Director of Delivery Practices@Telus Digital
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Lead Consultant for Telus Digital's 'Agile Delivery Transformation' service line, which focuses on Delivery, DevOps, Leadership and Team transformations using framework-agnostic Agile/Lean values and principlesMore...
Belmond Mbu Taku Ewane
Operation Quality analyst@Telus Digital
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I worked as a quality analyst for 3years few months in sales account and had also carried the functions of customer service and technical support handling Cisco meraki, Fobre internet support, ADSL , email support chat and many other products without forgetting the voice over IP which is Telus most sold product in Canada .
I had equally worked in the government of my country as a youth counselor .I am a Bachelors of law student with a one year master in Business Law .More...
Edna Batista
Talent Acquisition Director@Telus Digital
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Margherita Albanesi
Event Assistant & Event Coordinator@staff4events
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Customer service representative, hospitality, front desk, customer experience.More...
Woo Jin Cho
Co-Founder@thinkermaker
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I am an AI-first Product & Design Leader with 18 years of experience in building and scaling digital products for $15B revenue company across consulting and telecom sectors. My expertise lies in integrating GenAI to create solutions that significantly reduce manual work and enhance user adoption. A McKinsey, I spearheaded initiatives involving LLM-powered systems and global experience design, impacting tens of thousands of users worldwide. I excel in translating complex needs into clear product strategies and leading cross-functional teams to deliver impactful outcomes. Known for designing AI-assisted workflows that replace manual processes, I drive substantial improvements in feedback, support ticket reduction, and user experience. I am passionate about roles where I can lead AI/GenAI product strategy, scale capabilities across complex organizations, and mentor the next generation of product and design leaders.More...
Rodrigo Mayen Hess
Product Manager / Project Manager@Zinqo
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Rodrigo Mayen Hess is a dynamic Product Manager at Zinqo, where he spearheads innovative projects that bridge technology and consumer needs. With over a decade of experience in the tech industry, Rodrigo has a proven track record of launching successful products that drive market growth and enhance user experience. His leadership in cross-functional teams has consistently resulted in streamlined processes and accelerated project timelines. Passionate about sustainable technology, Rodrigo is committed to integrating eco-friendly practices into product development, aligning with Zinqo's vision for a greener future.More...
Paulo Poffal
Senior Staff Engineer@Nubank
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Paulo Poffal is a Senior Staff Engineer at Nubank, where he spearheads innovative fintech solutions, driving the company's mission to democratize access to financial services across Latin America. With over 12 years of experience in software engineering and a passion for scalable architecture, Paulo has successfully led cross-functional teams in developing cutting-edge technologies that enhance user experience and operational efficiency. His strategic vision and technical expertise have been instrumental in Nubank's rapid growth, positioning it as a leader in the digital banking sector.More...
Marichelle Arevalo
Human Resources
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I have extensive and well rounded experience in Human Resources, spanning 20 years. I am a dedicated Business Partner, developing strong collaborative relationships and positive customer management; acting as consultant to leaders on human resource-related issues, directed in sharing the achievement of business goalsMore...
Luana Campos
Linguist
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I am a Computational Linguist based in São Paulo, Brazil, with over nine years of industry experience working on a variety of NLP projects for Brazilian Portuguese. My expertise mainly focuses on grammar development and induction for Natural Language Understanding (NLU), message generation for Natural Language Generation (NLG), and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) tasks. I hold a Master's degree in Linguistics, specializing in Acoustic Phonetics. I consider myself a committed, hard-working, motivated, and dedicated professional.
(Linguista Computacional residente em São Paulo, Brasil, com mais de nove anos de experiência na indústria, trabalhando em uma variedade de projetos de Processamento de Linguagem Natural (NLP) para o Português Brasileiro. Especialista em desenvolvimento e indução de gramática para Compreensão de Linguagem Natural (NLU), geração de mensagens para Geração de Linguagem Natural (NLG), e tarefas de Reconhecimento Automático de Fala (ASR) e Texto para Fala (TTS). Possuo Mestrado em Linguística com especialização em Fonética Acústica. Profissional comprometida, trabalhadora, motivada e dedicada.)More...
Emanuele Zanellato
Experienced Professional
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Emanuele Zanellato is an accomplished professional with over a decade of experience in translation and 7 years in content moderation. Emanuele has successfully led numerous international teams to enhance operational efficiency and drive innovation.More...