Senior Commercial & Customer Experience professional with 20+ years of cross-industry experience in technology, BPO, consumer goods, automotive, publishing, and corporate services. Strong background in sales, account management, multichannel customer support, medical interpretation (L4), billing, commercial analytics, and high-performance team leadership.
Proven track record driving operational improvement (+30%), sustainable sales growth (+22% to +36%), process optimization, and KPI-driven decision-making in B2B and B2C environments. Data-oriented profile with strong analytical, commercial, and AI-assisted problem-solving capabilities.More...