I’m a mission-driven Agile leader and IT professional with 15+ years of experience supporting high-impact teams and systems across federal, nonprofit, and enterprise environments. My journey has taken me from hands-on technical troubleshooting to Agile facilitation, metrics-based delivery, and cross-functional team coaching.
As a certified Scrum Master (PMP, SAFe® 6, DASM, PSM I), I specialize in building collaborative teams, streamlining delivery pipelines, and promoting a culture of continuous improvement. I currently serve as Scrum Master and Center Coordinator for a multi-disciplinary program under NIH/NCATS, where I manage Agile ceremonies, release coordination, and stakeholder engagement across technical and operational task areas.
My background also includes deep experience in Tier 2/3 desktop support, endpoint lifecycle management, and IT service delivery in secure environments—supporting agencies like NIH, FHFA, and CGI Federal. Whether I’m facilitating a sprint retrospective, launching a Bible study program, or helping someone troubleshoot their laptop, I bring a calm, solutions-focused approach that’s grounded in empathy, structure, and service.More...