Director of Revenue Operations@Talent Termite, LLC
Verified
As the Director of Revenue Operations at Talent Pest Control, I oversee and optimize the company’s revenue-generating processes, ensuring efficiency, profitability, and long-term growth. My role bridges operations, sales, and customer experience, with a focus on scaling systems, people, and customer retention to maximize revenue potential.
Key Giftings & Skillsets:
Skilled in aligning operations with business goals, focusing on sustainable growth and long-term success. My strongest asset for an organization is my ability to internalize the lofty desired end states of ambitious projects/companies, and immediately map out bite sized steps to fulfill and integrate.
Acquisition Integration
Process Optimization
Data-Driven Decision-Making
Customer Retention
Leadership Team Responsibility Frameworks
1) Successfully integrated customer bases prior, during, and post-acquisition, retaining high levels of satisfaction and loyalty.
2) Optimized operational systems to reduce inefficiencies, driving profitability in both pest control and foundation repair services.
3) Designed and implemented a clear communication protocol for the office and field teams, enhancing customer experience and technician productivity.
4) Improved technician performance tracking, linking productivity to lucrative yet sustainable incentives.
5) Developed a framework for evaluating and achieving gross profit benchmarks in foundation repair services.
6) Initiated and tracked customer segmentation flags within the CRMs for targeted marketing and service strategies.
My role encompasses both the day-to-day operational oversight and the big-picture strategy to ensure Talent Pest Control remains competitive and customer-focused while driving towards sustained growth and excellence.More...