As a Duty Manager at The St. Regis Abu Dhabi, I am responsible for managing the daily operations of the front desk, ensuring guest satisfaction, overseeing room assignments and reservations, coordinating with other departments, and handling guest complaints and requests. I have successfully improved the efficiency and quality of the front desk service, as well as the guest loyalty and retention rate.
I have over ten years of experience in the hospitality industry, working in various roles at The St. Regis Abu Dhabi, such as Rooms Controller and Front Desk Associate. I have developed strong skills in hospitality management, customer relationship management, office administration, budgeting and customer service. I am passionate about delivering exceptional service and creating memorable experiences for the guests. My goal is to continue to grow and excel in the hospitality industry.More...