Tier 2 Technical Support Engineer@Tabit - Restaurant Technologies
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My tech journey evolved from building Python/Selenium browser automation to training ML classification models for algorithmic trading, teaching me the critical balance between technical complexity and real-world business value.
Currently at Tabit, I focus on SaaS architecture and technical support operations. Identifying the high cost of night-shift support—which requires deep context and logical reasoning—I engineered an Agentic AI Workflow to automate complex issue resolution. My architecture features:
LightRAG Framework: Entity and relationship-based storage for multi-step queries and deep root-cause analysis.
Cost-Efficient Infrastructure: AI agents integrated with Google Colab and Google Drive for zero-overhead deployment.
L2 Escalation Agent: Dynamically constructs Elasticsearch DSL queries based on specific issue tags to filter and retrieve exact organizational logs.
Performance Tracking: LangSmith integration for continuous evaluation of agent logic and metrics.
My core passion lies in applying practical AI to replace expensive, routine B2B/B2C workflows with intelligent, cost-effective automation.More...