Client Success and Sales Director/ COO for SaaS Start-up@Synergy Exec
Verified
Experienced B2B Client Success and Sales Director, with COO experience in a SaaS Startup. Versatile and adaptable, seamlessly transitioning between strategic planning and hands-on execution. Created a growth strategy that 16x a company in 2.5 years and received a 2023 Inc. 5000 fastest growing companies award (#1171).
Demonstrated expertise in conceptualizing, implementing, and refining customer life cycle strategies tailored to meet evolving market demands and customer needs. Proficient in leveraging data-driven insights and industry best practices to drive continuous improvement and maximize customer satisfaction.
Excellent at leading teams ranging from small, tight-knit groups to large-scale operations of up to 250 employees. Skilled in cultivating cohesive and high-performing teams that excel through collaborative efforts.
A strategic problem-solver, adept at identifying challenges, analyzing root causes, and implementing targeted solutions to drive continuous improvement and mitigate risks. Known for remaining calm and composed under pressure, with a keen ability to adapt to changing circumstances and lead effectively through uncertainty.More...