Holly Sutton is a seasoned hospitality and soft skills professional with over 15 years of experience in the industry. She has successfully led teams in renowned hotels and resorts, enhancing guest experiences through her innovative training programs and exceptional interpersonal skills. Holly's expertise in cultivating a customer-centric culture has resulted in a 20% increase in client satisfaction ratings across multiple properties. A sought-after speaker and consultant, she is passionate about empowering hospitality teams to deliver unparalleled service and build lasting guest relationships.More...