Customer Success & Strategy Ops leader with 8+ years of experience helping global teams scale smarter. I specialize in customer success, partner management, and operational strategy—from building onboarding & support processes to driving retention, revenue growth, and efficiency. My work has led to partner network expansion (80%+), cost savings of $150K+, and reduced customer-facing issues by 18%, while building strong cross-functional alignment across product, sales, and operations.More...