Professional with 20 years of experience in building, operating, and scaling highly reliable IT infrastructures. I have extensive expertise in incident management, monitoring, and automation, with a proactive approach to identifying issues and implementing solutions to ensure optimal system availability and performance.
I am highly collaborative and results-oriented, with strong communication and leadership skills. My experience includes leading cloud migration projects, such as a successful migration to Oracle Cloud, which was highlighted as a success story by Oracle Cloud (https://www.oracle.com/customers/akna).
Additionally, I have significant experience with AWS, working with services such as EC2, CloudFormation, ECS, EKS, SQS, ElasticCache, CloudFront, Lambda, and more.
I am also an enthusiast of Web3 and Blockchain technologies, continually exploring innovations in decentralized solutions and their potential to reshape industries.More...
Veronica Ciscato
Helpdesk Manager
Verified
Helpdesk Manager, I have successfully led a team of IT professionals in providing excellent technical support and customer service. I have implemented effective helpdesk strategies, resulting in improved efficiency and customer satisfaction. I have also streamlined the ticketing process to ensure timely resolution of issues. My ability to manage and train staff has significantly improved team productivity. Additionally, I have successfully implemented new helpdesk software that increased operational efficiency.More...