As a Customer Success Team Lead at Siteminder, I am responsible for managing the customer success department and ensuring high levels of customer satisfaction. I am in charge of implementing effective customer consultation procedures, policies, and standards. My role includes developing customer relationships that promote retention and loyalty, and working to ensure that the company's products and services meet the customers' needs. I also provides training and mentorship to my team to enhance their skills and performance. My leadership and strategic planning skills are key in driving customer success and achieving the company's objectives.More...