Taylor Hernandez, as a Customer Success executive at Elsevier, your primary role involves ensuring customer satisfaction and building long-term relationships with clients. You are responsible for understanding customer needs, guiding them towards using Elsevier products effectively, and addressing any issues or concerns. Your role also involves working closely with the sales and product development teams to improve product offerings based on customer feedback. Your ultimate goal is to maintain high customer retention rates and contribute to the company's growth.More...
Jumpstarting Success Project Management Solutions, LLC is a company dedicated to providing effective project management solutions. As Project Manager/Consultant, Jaquesha Jefferson plays a critical role in overseeing various projects, ensuring they are completed on time, within budget, and meet the required quality standards. She also provides consultation services to clients, offering strategic advice to help them achieve their project goals. Her responsibilities include project planning, resource allocation, risk management, and stakeholder communication. As a leader, Jaquesha is committed to fostering a collaborative environment and promoting innovative thinking to drive project success.More...