As an Enablement Consultant, I develop and deliver training and coaching programs for the sales, customer success and support teams across Australia and New Zealand, helping them achieve their targets and provide an exceptional customer experience. I have also contributed to multiple digital transformation and change projects.
I have been working in the field for over 15 years, with a background in enabling sales and support roles in various industries, including SaaS, retail, energy, telecommunications, FMCG, and health services.
I am passionate about coaching, mentoring, and developing talent, and have a certificate in Business and Workplace Coaching from Open Door Coaching Group. I also have a diploma and a certificate in Workforce Development and Training from Kangan Institute and Swinburne University of Technology, respectively.
I have received multiple awards for my contributions to CPM's corporate clients, and I have been part of a project team that won a LearnX aware for the Best Learning & Development Project - Induction/ Onboarding Platinum Award at MYOB.
I enjoy moving between big picture conceptual thinking and practical implementation, with a strategic mindset to execute commercial, customer, and individual outcomes.More...