As a Customer Experience Manager at Mountz Torque, I lead a team of CX representatives and managers who provide exceptional service and support. I leverage my MSW degree and my extensive knowledge of building teams, programs, and regulations to ensure that our solutions meet the needs and expectations of our customers.
With over 7 years of experience in customer success and support roles, I have a proven track record of delivering results in strategy, process, and profitability for both for-profit and nonprofit organizations. I have successfully managed large contracts, increased customer retention and satisfaction rates, and implemented innovative initiatives to enhance customer loyalty and engagement.More...