President and Global COO@Mercatus Technologies Inc.
Verified
🌍 Driving Global Operations, Leadership Development & Strategic Growth
🔹 Executive Coaching & Leadership Development
I am deeply committed to cultivating high-performing leaders and empowering teams through executive coaching, mentorship, and tailored development programs. By fostering a culture of continuous learning and strategic thinking, I help executives and emerging leaders navigate complex challenges, enhance decision-making, and unlock their full potential.
💡 Operational Excellence & Vendor Management
I oversee operations across four global offices, ensuring seamless coordination, optimized processes, and consistent performance standards. I spearheaded the development of a comprehensive vendor review and onboarding framework—integrating legal reviews, Quarterly Business Reviews (QBRs), and contract performance evaluations—ensuring vendor partnerships drive value and align with organizational goals.
📈 Performance & Talent Development
Passionate about building high-performance cultures, I’ve led initiatives to strengthen employee engagement, align performance metrics with strategic objectives, and create tailored development programs that empower teams to thrive.
🚀 Strategic Leadership & Market Growth
I play a key role in shaping the company’s strategic direction—identifying growth opportunities, addressing competitive challenges, and developing action plans to drive long-term success. Collaborating with the Board and executive leadership, I ensure alignment and execution of business priorities.
🔗 Customer Experience & Operational Efficiency
Redesigned the customer onboarding model to enhance the client experience, streamline integration, and improve efficiency—reducing onboarding time while increasing satisfaction. I also developed a cohesive global support model, ensuring 24/7 help desk coverage with clear escalation paths.
🔍 Risk Management & Compliance
I oversee intellectual property (IP) defence strategies and manage all client contractual matters. Additionally, I implemented a global timeMore...