As Gisselle Adriano, VA Success Manager at Sound Decisions, I have successfully implemented strategies that improved the efficiency and productivity of virtual assistants. I have also established effective communication channels that enhanced collaboration and teamwork. My leadership has led to increased client satisfaction and retention rates. Furthermore, I have developed and conducted training programs that have significantly improved the skills and performance of our virtual assistants.More...
Dan Parker
CEO@Sound Decisions
Verified
Liza Nepomuceno
VA - Team Leader@Sound Decisions
Verified
I have been in the BPO industry for approximately nine years, providing customer support through phone, chat, and email. Over the years, I’ve developed a strong foundation in customer service, communication, and issue resolution. For the past three years, I’ve taken on the role of a Team Leader and currently manage a team of 26 individuals.
Throughout my career, I’ve consistently been recognized as a top performer across the various accounts I’ve handled. One of the highlights of my leadership journey was being awarded as the Top Project Coach (Team Lead), a recognition I earned even during my early years in the role—a testament to my dedication, adaptability, and leadership capabilities.
In addition to my full-time role, I also work part-time as an ESL (English as a Second Language) teacher. This allows me not only to diversify my income but also to continuously practice and strengthen my grammar and English proficiency—skills that are invaluable in both my teaching and leadership responsibilities.
My dual experience in people management and education has helped me develop a well-rounded skill set, including communication, coaching, cultural sensitivity, and performance management.More...
Princess Chan
Product Trainer@Sound Decisions
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Husna Verceles
Workforce Analyst@Sound Decisions
Verified
I’ve spent the last 9 years immersed in the world of workforce analytics, developing a deep understanding of how data can unlock an organization's full potential. As a dedicated Workforce Analyst, they are passionate about optimizing staffing, improving efficiency, and ensuring that businesses have the right talent in the right place. I thrives on translating complex numbers into clear narratives and actionable strategies, making a tangible impact on operational performance and employee experience.More...
Jessa Buluran
Quality Analysts@Sound Decisions
Verified
Cynthia Espiritu
Business Manager@Sound Decisions
Verified
As the Business Manager at Sound Decisions, a leading staffing firm specializing in both direct hire and offshore staffing solutions, I bring a results-driven approach to recruitment and workforce management. With a strong focus on matching exceptional talent with the unique needs of our clients, I oversee operational strategies that enhance efficiency and drive success.
My expertise lies in fostering seamless collaboration between clients and candidates, ensuring a smooth hiring process and long-term satisfaction on both sides. By combining data-driven insights and personalized service, I aim to build teams that not only meet immediate goals but also contribute to sustained growth.
At Sound Decisions, I take pride in helping businesses achieve their potential by connecting them with top-tier professionals who bring value and innovation to their organizations. Whether it’s scaling a team or finding the right fit for a pivotal role, I’m dedicated to making staffing decisions that matter.More...