Delivery Manager, Project Manager, Service Delivery Manager with 10 years of experience in BI, DWH, Azure, and Power BI | ITSM Manager with 15 years of experience in ITSM, ITIL, and TIPA for ITIL:
• Managed a 30-person L3 Support team, ensuring high performance, effective capacity planning, and consistent delivery of complex technical solutions and issues resolution.
• Managed the delivery and project execution of the ITSM Reporting Tool service, providing tactical and strategic reporting data (metrics, KPIs, CSFs) through Power BI reports for ITSM Managers, based on ServiceNow data in an Azure PaaS Data Warehouse.
• Oversaw the delivery and project management of ITSM Tools and Processes implementation for multiple banking industry clients.
• Consulted ITSM Process Managers and ITSM Tools development teams.
• Created and improved ITSM Standard Process Description documents.
• Led the ITSM Process Consultants Department, managing Business Analysts and ITSM Process Managers.
• Coordinated and executed approximately 10 “TIPA for ITIL” ITSM Processes Maturity Level Assessments.
• Prepared data, metrics, and KPIs for continuous ISO 27001 audits.
• Coordinated and executed six annual company-wide Services Satisfaction Surveys, utilizing GenAI for analysis, creating Service Improvement Plans, and tracking quarterly progress.More...
Uladzislau Andreichyk is a QA Automation Engineer at Softswiss company. He has over 2 years of experience in software testing. Uladzislau has a strong technical background and is skilled in various testing tools and methodologies. He is passionate about quality assurance and is always looking for new ways to improve the software testing process.More...
Liudmila Glasunova
Chief HR Officer@SOFTSWISS
Verified
As a CHRO, I am responsible for developing and implementing HR strategies that align with the organization's goals. My role encompasses all aspects of human resources, including talent acquisition, employee development, performance management, compensation and benefits, and fostering a strong organizational culture. I collaborate closely with the executive team to drive employee engagement, create a positive work environment, and ensure compliance with labor laws and regulations. My focus is on shaping and executing a human capital strategy that supports the long-term success of the business.More...
Maks Krupenko
Product Owner@Softswiss
Verified
5+ years as a Growth Manager (SEO, PPC, content)
3 years as a B2C, B2B Product Manager
1+ years as a startup founderMore...