Leticia Wolff Maia, as an Analista de Sucesso do Cliente, plays a crucial role in ensuring customer satisfaction and loyalty. She is responsible for understanding customer needs, providing solutions, and maintaining a strong relationship with them. She also monitors customer health metrics, identifies opportunities for upselling or cross-selling, and collaborates with various teams to improve the overall customer experience. Her excellent communication, problem-solving skills, and customer-centric approach have been instrumental in increasing customer retention rates and driving business growth.More...