Sebastian Monroy's role as Tech Support / WFM five9 / Salesforce involves managing and resolving technical issues related to Five9 and Salesforce platforms. Responsible for ensuring smooth operations and providing efficient solutions for any technical issues. Work also includes analyzing and optimizing the workforce management (WFM) system of Five9, a leading cloud contact center solution. Adapted at troubleshooting, system management, and enhancing customer experience through technical support.More...