I'm Krystel Marcelo, an experienced Operations Manager based in the Philippines. Currently, I lead multiple teams, handling development, marketing, and customer success. I specialize in managing platforms like Hubspot, Podio, and ClickUp, while also creating and maintaining internal processes, including SOPs and project flow charts. With a background in customer success and virtual assistance, I focus on ensuring smooth operations, client satisfaction, and team collaboration. My experience spans across quality assurance, service desk support, and process improvement in various industries.More...