As the General Manager of a family-owned ski area, I assumed full-time leadership at the age of 20, bringing a strong focus on operational efficiency, customer experience, and sustainable growth. Since stepping into this role, I have successfully implemented streamlined systems for payroll, employee scheduling, and event booking, significantly improving internal workflows and staff coordination.
Recognizing opportunities for diversification, I expanded our business model to include private event hosting, broadening our reach and enhancing year-round revenue potential. Additionally, I led the redesign and optimization of our online booking platform, resulting in a more seamless and user-friendly experience for our guests.
With a hands-on leadership approach and a deep commitment to preserving the values of our family business, I continue to drive innovation while ensuring that the unique character of our ski area remains at the heart of everything we do.More...