Implenia Company has experienced substantial growth and has maintained high-quality standards in all its operations. As the Quality and Post Sales Manager, Araceli Oviedo has played a significant role in ensuring that all products meet the required standards and that customer satisfaction is prioritized. She has implemented effective quality control measures and a responsive post-sales service. The company has seen a decrease in product returns and an increase in customer retention rates, largely due to her efforts. However, there is room for improvement in streamlining the post-sales process to enhance customer experience. Continuous training for the quality control team and the post-sales staff is also recommended to keep up with industry standards and trends.More...