Customer Support Specialist/Presentation Design/Onboarding Trainer
Verified
Results-driven operations and customer service leader with over 20 years of experience managing high-performing teams across hospitality, tech, and healthcare. Proven track record of achieving 99% customer satisfaction and 98% client retention by streamlining workflows, optimizing staffing, and fostering trust-based relationships. Skilled in high-volume environments, with expertise in onboarding, training, account management, and cross-functional collaboration. Technically proficient in CRM tools, workforce management systems, and data analysis, with a strong background in recruiting, scheduling, and customer experience enhancement.More...
Lorrisa May
Director of Marketing and Communications@Ethos
Verified
Lorrisa May is a seasoned professional with a wealth of experience in the field of brand and integrated marketing. She currently serves as the Director of creative and marketing strategy at Ethos, a pioneering company in the technology industry. Lorrisa is responsible for leading the company's creative and integrated brand marketing strategies across both organic and acquisition channels. Prior to Ethos, she honed her skills at several reputable companies, where she drove growth and impact across marketing and brand. Known for her strategic thinking and creativity, Lorrisa has consistently demonstrated her ability to produce outstanding results and increase brand visibility. Her extensive knowledge in brand and integrated marketing has proven to be a valuable asset in her successful career.More...