Chris Ngabonziza is a top-performing Customer Support Representative at SERVTECH, consistently maintaining a 98% customer satisfaction rating over the past three years. He led the redesign of the support ticket triage process, reducing average resolution time by 37% and boosting first-contact resolution rates by 22%. Chris has been recognized twice as “Support Champion of the Year” for handling high-impact escalations and mentoring new team members. He also collaborated with the product team to launch a self-service knowledge base that cut inbound support volume by 18% while improving overall user experience.More...