As a seasoned Business Analyst, I specialize in bridging the gap between business needs and technology solutions. With a proven track record of delivering data-driven insights, I’ve successfully led the analysis, design, and optimization of business processes across diverse industries. My expertise lies in gathering and translating complex requirements into actionable strategies that drive growth, streamline operations, and enhance user experience
Delivered a 25% increase in operational efficiency by leading a company-wide business process reengineering initiative that identified and automated redundant workflows.
Spearheaded the successful rollout of a $5M enterprise system, aligning cross-functional teams, defining KPIs, and ensuring on-time delivery under budget.
Improved customer retention by 18% by driving enhancements to a customer onboarding flow based on user research, data analysis, and A/B testing.More...