Katrin Galai, as a Customer Service Representative at AS Selver, your role is crucial in maintaining customer satisfaction and loyalty. Your primary responsibilities include addressing customer inquiries and resolving complaints, providing product information, and assisting in purchase decisions. You are also expected to contribute to the achievement of sales targets. Your performance is measured by customer satisfaction levels, response times, and sales contribution. Currently, the company is focusing on enhancing digital customer experiences, and your role will be pivotal in this initiative.More...