Jen Shaw is an accomplished Customer Success Manager with over a decade of experience in customer success and service. She has a proven track record of driving customer satisfaction and retention through innovative engagement strategies and personalized support. Passionate about building strong client relationships, Jen is dedicated to ensuring customers achieve their business goals and maximize the value of their investments.More...
My 10+ years in traditional, academic, and hybrid publishing operations allows me to bring a holistic perspective to any content management initiative. Whether you are starting a new publishing company, adding a content development division to your existing enterprise, or restructuring your imprint for operational efficiency, I’m your go-to guy.More...