20 years of operational experience. Now building the tools I wish I’d had.
I’ve spent two decades scaling customer operations from chaos to world-class for brands like Made.com, Octopus Electric Vehicles, and Improbable. I know exactly where processes break and why off-the-shelf software often fails scaling teams.
Today, I bridge the gap between Strategic Ops and Custom Dev. Using Lovable (no-code), I build custom applications that solve operational bottlenecks in days, not months—cost-effectively and at scale.
How I help:
Process Architecture: Mapping journeys and fixing "broken" operations.
Custom Tooling: Building bespoke SaaS applications to automate your workflow.
Fractional Leadership: High-impact ops oversight for scaling businesses.
The Goal: Unlocking growth by ensuring your operations can actually keep up with your ambition.
Select Clients: Made.com, Octopus Electric Vehicles, Kopus, Aldeburgh Coastal Cottages.
Let’s talk: Fractional, project-based, or custom builds.More...