A results-driven professional with extensive experience in customer service, technical support, and property management. Skilled in delivering exceptional client experiences, resolving technical issues efficiently, and managing property operations to ensure seamless service delivery.
Professional Background:
✅ Customer Service:
Over 10 years of experience in handling customer inquiries, complaints, and escalations with professionalism and empathy.
Strong ability to build and maintain positive client relationships, ensuring high levels of customer satisfaction.
Proven track record in meeting and exceeding service-level agreements (SLAs) and key performance indicators (KPIs).
✅ Technical Support:
Expertise in troubleshooting and resolving software, hardware, and network-related issues across various platforms.
Adept at guiding customers through complex technical processes with clear and simple instructions.
Experienced in working with helpdesk tools, ticketing systems, and remote desktop solutions.
✅ Property Management:
Well-versed in overseeing daily property operations, tenant relations, and maintenance coordination.
Strong understanding of lease agreements, financial reporting, and compliance with local property regulations.
Skilled in handling property inspections, vendor management, and resolving tenant concerns efficiently.
With a customer-centric mindset and a problem-solving approach, I am committed to driving service excellence, enhancing operational efficiency, and fostering positive client experiences.More...
Lou Rosell
Workforce Specialist@SC RESERVATIONS
Verified
As Lou Rosell, a Workforce Specialist at SC RESERVATIONS, I have successfully streamlined the staffing process, ensuring optimal workforce distribution and minimizing labor costs. I have implemented effective workforce strategies that have increased productivity by 20%. My expertise in workforce management software has also led to a more efficient scheduling system, reducing conflicts and improving employee satisfaction.More...