Head of Customer success@Construmarket Proptech Brazil
Verified
With over 20 years of experience, I have successfully led a team dedicated to ensuring customer satisfaction and loyalty. I have implemented strategies that improved customer retention rates by 30%. I have also developed and streamlined customer service protocols, resulting in a 40% increase in efficiency. Additionally, I have overseen the resolution of complex customer issues, leading to a significant decrease in complaints. My leadership has also fostered a positive work environment, contributing to high team morale and productivity.More...