As the Guest Services Director at Saga, I am dedicated to delivering exceptional guest experiences by overseeing all aspects of guest services. I manage service protocols, handle guest inquiries and complaints, and lead a team committed to excellence. My focus is on maintaining high customer satisfaction, enhancing the company’s reputation, and driving profitability. I prioritize continuous team training and stay up to date with industry trends to ensure top-tier service standards.More...
Paulo Leocadio
Engineer, Researcher and Data Scientist@Zinnia Technology & Applied Sciences
Verified
Engineer, Researcher, and Data Scientist (and Angel Investor), founder of Zinnia Technology & Applied Sciences Company. With a solid academic background in engineering and data science, coupled with extensive professional experience in these fields. Paulo's expertise lies in developing innovative data-driven solutions, applying advanced analytics, and conducting cutting-edge research to drive business growth and technological advancements. Throughout his career, he has consistently demonstrated his exceptional problem-solving skills, analytical abilities, and proficiency in various data analysis tools and methodologies. At Zinnia, Paulo designs Smart City solutions, working closely with governments across the world, using Cloud Computing, Big Data and Analytics. He is also an advanced researcher on AI and Machine Learning solutions, actively publishing peer reviewed papers and lecturing at different academic and scientific stages.More...