A QA enthusiast with 8+ years of experience working in SaaS companies, fast-paced start-ups and global financial institutions.
I have a deep knowledge of agile/scrum methodologies and a proven ability to set and implement new processes within my teams to ensure delivery of quality products. I act as the champion of quality, while leading and nurturing the team towards a more mature and accountable quality culture.
Always trying to boost my knowledge, currently I am focusing on JavaScript to improve my test automation scripts. I also keep up-to-date with the latest testing tools and techniques.More...
Caitlin Baker
Community Development Officer@Newmilns Regeneration Association
Verified
For over a decade I have been working in the community development field gaining experience in youth work, mental health services and heritage. Through my work I have honed skills in data entry, databases, business management and much more more. I currently also consult for an independent councillor on research projects, campaigns, local issues, and social media.More...
Toby Nelson
Head of Customer Success@TTM Healthcare Solutions
Verified
Toby Nelson
Customer Success & Operations Leader | Driving Growth, Engagement, and Operational Excellence
A proven leader with expertise in scaling startups, driving customer success, and achieving measurable results. With over a decade of experience across recruitment, SaaS, and customer success, I specialize in building high-performance teams, enhancing user experiences, and fostering business growth.
Key Achievements:
Business Growth: Pivoted Be ROTA LTD’s business model, achieving £250,000 ARR in 12 months; led the company through to acquisition in 2022.
Customer Success: Scaled client engagement systems as Director of Customer Success and delivered consecutive YoY EBITDA growth at TTM Healthcare Solutions.
Freelance Advisor: Helped startups optimize customer retention frameworks through coaching via Sales Impact Academy and personal consultancy.
Why Partner With Me:
I thrive in dynamic, fast-paced environments, leveraging strategic vision and a customer-first mindset to deliver impactful results. From enhancing user engagement to streamlining operations, I bring the expertise startups and scale-ups need to unlock growth and success.More...