Experienced Operations & Account Manager | Remote Team Specialist | Customer-Focused & Results-Driven
With over 5 years of experience in customer service, sales, and operations, I’ve built a career around optimizing workflows, improving client relationships, and driving measurable business results. I’ve worked across various industries—from BPO and hospitality to legal and real estate—and in recent years, I've successfully transitioned to remote roles supporting executives and managing operations for fast-paced startups.
Some of my key achievements include:
Spearheading process improvements that reduced operational delays by 30%
Managing multi-channel customer service teams and boosting CSAT scores to over 90%
Supporting C-level executives and handling recruitment, scheduling, CRM management, and vendor coordination
Successfully closing deals and upselling to existing clients, contributing to a 20% revenue increase
I bring a hands-on, solution-oriented mindset to every role and love helping businesses grow while ensuring smooth day-to-day operations.More...
Josue Vidal Flores Ponce
Sales Representative@Rocket Roof
Verified
Josue Vidal Flores Ponce is a dedicated Sales Representative at Rocket Roof company. His role involves engaging with potential clients, explaining the benefits of the company's roofing solutions, and closing deals. His excellent communication and negotiation skills have contributed significantly to the company's sales. He is known for his ability to build strong relationships with customers and his deep understanding of the roofing industry. Josue's performance has been instrumental in driving the company's revenue growth and customer satisfaction.More...