Hi. I'm Tammie McKenzie.
A few years ago, I was sitting with a leadership team and the CEO said something I hear all the time now. "We're doing everything right, so why does growth still feel so hard?"
That's the problem I've built my career around. Because most companies don't have a product problem, they have an alignment problem. Product is saying one thing, marketing is saying another, sales is getting creative to hit the number.
Customer success is trying to hold it all together while the customer is left wondering what they actually bought.
For the past 15 plus years, I've worked at that intersection helping organizations connect people and product vision to real customer outcomes. At FranklinCovey & Duarte, I've partnered with companies like Google, Microsoft, and Nike driving double-digit adoption growth, 95% renewal rates, and meaningful revenue impact.
Now with AI, the stakes are higher because AI doesn't fix misalignment, it scales it. My focus is helping leaders get clear on where AI actually creates value and how to introduce it in a way that strengthens the business, not just adds noise. Because the companies that win aren't using more AI, they're making better decisions.
If that's what you're looking for or just a like-minded friend for a great conversation, I'd love to connect.More...
Tammie McKenzie
Marketing and Customer Success Leader
Verified
Passionate Leader, Customer Success Fanatic, Technophile, Extreme Motivator, and a Lifetime Learner. I am a results-oriented strategist with a proven track record in driving growth through innovative marketing programs, learning solutions, and client success. My passion for collaboration has consistently led to high client retention, successful expansions, and impactful business outcomes. Dedicated to leveraging my expertise to achieve outstanding results, I am committed to leading and inspiring teams to deliver their best in every initiative.More...