As a Business Analyst at Relational SA, I apply my MBA knowledge and SQL skills to analyze workflows and processes, gather business requirements, and support system configuration for financial institutions. I have over four years of experience in software implementations, specifically Applications’ Origination and Workflow systems, for clients in four countries across East and South Africa.
I also provide product presentations, user acceptance testing, and end-user training, ensuring the successful delivery and adoption of our solutions. In addition, I have a background in sales support, where I assisted the sales team with data recording, customer communication, travel arrangements, and administrative tasks. I am passionate about leveraging technology and data to optimize business performance and customer satisfaction.More...