This executive summary focuses on the current status and future strategies of Lowe's Company's customer experience efforts. Lowe's has been consistently improving its customer experience through various strategies including digital transformation, personalized marketing, and enhanced in-store experiences. The company has seen a significant increase in customer satisfaction and loyalty as a result. Moving forward, the plan is to continue leveraging technology, data analytics, and customer feedback to further enhance the customer journey. The ultimate goal is to create a seamless, personalized, and enjoyable shopping experience for every Lowe's customer, leading to increased customer retention and business growth.More...