Customer Experience Designer, Service Designer, Design Researcher, Business Strategist@Freelance
Verified
I specialize in driving organizational success through meticulously crafted and innovative strategies. With over two decades of experience in leading teams in diverse industries, I excel in identifying growth opportunities, optimizing
operational efficiencies and implementing robust frameworks that enhance competitive advantage.
My expertise lies in leading the creation of seamless and memorable customer experiences with a profound commitment
to uncovering deep customer insights. With a strong background in qualitative and quantitative research, I excel in
developing comprehensive research strategies that that inform and inspire solutions and align with business goals.
I prioritize creating a culture of empathy and data-driven decision-making.More...