I have over 7 years of experience in customer service, technical support, and customer success, working with both startups and established companies. I’ve led support teams, handled complex customer issues, and helped improve processes to boost satisfaction and retention. In past roles, I’ve trained and managed a team of 14 support reps, contributed to reducing churn, and helped increase customer lifetime value. I’ve worked across multiple channels—phone, chat, email—and I’m confident using tools like Zendesk, CRMs, and other support platforms. Overall, I love helping people, solving problems, and finding ways to make things run more smoothly.More...