I’m a seasoned Engagement Lead with 10+ years of experience delivering customer-centric solutions. I specialize in consolidating complex systems, optimizing processes, and managing cross-functional teams to drive measurable impact—such as a 30% boost in efficiency and annual cost savings of $750K. My background includes spearheading large-scale transformation initiatives at major organizations (Shell, Deloitte, BT).
From overseeing strategic roadmaps and guiding stakeholders to designing innovative solutions under tight deadlines, I thrive on improving customer experiences, championing user adoption, and enabling sustainable growth for my clients.More...