Working on Enterprise Software in the retail domain as a designated Sr Project Manager for the 2nd largest retail chain in the US though wearing the hat of Account Manager as well.
• Defining Strategy & OKR for the project and product which is being served on my plate.
• Single Point of Contact (SPOC) for the team and for the three enterprise accounts with $250k business from one account.
• Defining parameters for CSAT (Customer Satisfaction), KRA, and KPI for team members.
• Responsible for conducting allMore...