Ana Santos is a Care Analyst at Concentrix, specializing in customer experience optimization and process improvement for global clients. With over five years in customer operations, she leverages data-driven insights to identify service gaps and implement solutions that increase satisfaction and reduce handling time. Ana is known for her collaborative approach, partnering closely with frontline teams and stakeholders to translate feedback into actionable improvements. She holds a degree in Business Administration and is passionate about using analytics to create more empathetic, efficient customer journeys.More...