I've been a professional writer for more than 20 years. I have a background in journalism and marketing. I've been designing software for the last 10 years for startups and Fortune 500 companies, including Adecco and, most recently, designing Credit Karma's credit, insurance and banking products. I specialize in UX research, content strategy, information design, product strategy and experience design. I'm a human-centered designer of outcomes using behavioral science and AI to build experiences that engage and retain and I have the receipts to prove it.More...